Oz Reputation

This page houses the basics for utilizing the Oz Reputation tool and troubleshooting. See a full breakdown of the tool here:

OverviewOz Rep

Introduction

Oz Rep is a simple tool built for one purpose: getting more customer reviews for your business. Using a single form, you can send a review request to any customer's phone number. Based on their feedback, they'll be directed either to your review platform of choice (at launch, only Google is supported) or they'll be asked to give constructive feedback that goes right to your team for response.

Logging In

Logging In For the First Time

From the Welcome Email:

When your account is created for you by an admin at your organization, you should receive a welcome email that has a personalized link for setting up your password for your new account. By clicking the link in the email, you'll be taken to a simple form for creating your password. Once created, you'll be redirected to the login screen where you can then log in with your email and your new password.

Updating Password

Resetting a Forgotten Password

If you forgot your password and need to reset it, click theForgot Passwordlink on the login page. Enter your email into the form, and an email will be sent that contains a link for resetting your password. You will receive an email with the subject name "Password reset request". Follow the instructions in that email.

Creating New User

If you think the user may already exist, try searching for their name!

From here, click the grey Create A New User button at the top of the user list, which will take you to the user creation form. Now simply fill out the basic information for the user, including their name, email, a generic default password (they will get prompted to create a new, secure password when they first go to the app), and their user level.

Once you've created the user, they will get an automated welcome email with a specialized login link that will prompt them to create a new password. The email also contains basic "how-to" information and a link to this documentation for better understanding if needed.

Sending Review Request

Once logged in click, the Request a Review button on the homepage. If this is your first time sending a review request, Oz Rep will ask you to set your default store. Once set, you won't have to worry about choosing your store from the list in your organization every time. But don't worry, you can still change what store you're sending the review request for at any time!

Now simply enter the customer's name and their phone number, and they'll receive a specialized text message with your review request.

Changing Your Default Store

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Oz Rep will keep track of the specific store/rooftop in your organization that you send reviews for so that you can send review requests faster. But sometimes you may need to change which store in your org you want to send a review request for. There are two ways to go about doing this.

Option 1: On the Review Request Screen

On the same page where you send review requests, you can click the Change Store button in the upper center of the screen and find your store from the list of your organization's stores.

Option 2: On the Homepage

From the home screen, click the Change My Store button to be taken to the list of all stores in your organization. You can search or scroll the list to find your new store, then simply click on it to update your default.‌

Now the next time you go to send a review request, it will be on behalf of your newly updated default store!

Setting Google Short Name

Important: You can no longer create or edit short names. Short names and URLs that already exist will still work. Click here for more information.