👋Welcome

Welcome to the Oz Development Help Center

For technical support please complete a Support Request to our Help Desk or email us at [e-mail].

Please be sure to include as much information as you can regarding your question or issue.

Overview

The Oz Development team provides bespoke web solutions for internal and external clients. The information contained in this Help Center is intended to help all those using our tools to find the information they need to answer any question or issue that may arise.

If you see something that is missing, please do not hesitate to let us know by sending us a request for documentation. As always, please include as much information as possible in your request.

To learn more about what our team is currently working on, checkout our Monthly Reviews page:

✨pageMonthly Reviews

General Troubleshooting

General Troubleshooting

There are many different things that could cause a problem with your computer. No matter what's causing the issue, troubleshooting will always be a process of trial and error—in some cases, you may need to use several different approaches before you can find a solution; other problems may be easy to fix. We recommend starting by using the following tips.

1. Write down your steps: Once you start troubleshooting, you may want to write down each step you take. This way, you'll be able to remember exactly what you've done and can avoid repeating the same steps. If you end up sending in a ticket to our Help Desk it will be much easier for us to know the exact steps you have taken.

2. Take Notes about error messages: If your computer gives you an error message, be sure to write down as much information as possible.

For example, exact steps you took to get to that error message, screenshots of the error message, the browser you are currently using, etc.

You may also be able to use this information to see if anyone else in your team/department is also getting the same error.

3. Always check the cables: If you are having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they're properly connected.

4. Restart the computer: When all else fails, restarting the computer is a good thing to try. This can solve a lot of basic issues you may experience with your computer.

My Issue isn't listed

If you are having an issue in any of these tools listed but cannot find steps on how to resolve that issue please send us a ticket to the Help Desk.

1. Screenshots of the error.

2. The URL.

3. What device are you use? (Computer, phone, etc.)

4. What browser are you using? Have you tried more than one browser? (Chrome, Firefox, Safari)

5. The time that the error occurred.

6. Exact steps taken to produce the error.

7. Please include any troubleshooting you may have already done.

Who should I contact?

Sometimes it isn't always clear who you should contact when you run into an issue. Here are a few options:

• your Account Rep

• our Help Desk via our Support Request form

• our support inbox via [e-mail]

When reaching out by means of any of the above methods, please always ensure to provide as much information as you can about your question or issue. Please be ready to provide us with all the information you gathered by following the "General Troubleshooting" and "My issue isn't listed" steps.

Recent Updates

Looking for recent updates? Check out our Monthly Reviews page to see what we have been up to.

Quick links - Tools

Can't find the tool you are using in the list below?

Try looking in the Client Guides section for your company. You will find a comprehensive list of the tools our team provides you and your company there.

spaceClient Socket CRM

spaceOz Rep

spaceUtah PGA Golf Pass

Quick Links - Clients

🚵‍♀️pageBakcou

📚pageDavis Education Foundation

🏕️pageHaugen RV Group

🌈pageOz Marketing

🖨️pagePrint & Main

🛣️pageSaunders Outdoor

⛳pageUtah PGA

🚗pageYoung Automotive Group