Clearing Cache and Cookies

How to Manually Clear the Cache and Cookies in Your Browser

Caching is the process that browsers use to store some information about a web page so that it can load more quickly the next time the page is accessed. Sometimes this can lead to issues where a website might have been updated, but the browser is still trying to use bits from the old version. Clearing the cache can solve a lot of issues you may run into with online tools.

Clearing Cache and Cookies

Instructions for clearing cache and cookies in browsers such as Internet Explorer, Microsoft Edge, and Safari have not been included here as using these browsers can cause inherent problems that these methods can't fix. We strongly encourage everyone to use a modern browser such as Chrome or Firefox.

Google Chrome

To clear the cache and cookies in Google Chrome, follow these steps in order:

1. On your computer, open Chrome.

2. At the top right, click More .

3. Click More tools Clear browsing data.

4. At the top, choose a time range. To delete everything, select All time.

5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

6. Click Clear data.

Firefox

To clear the cache and cookies in Firefox, follow these steps in order:

1. Click the menu button and choose Preferences.

2. Select the Privacy & Security panel.

3. In the Cookies and Site Data section, click Clear Data….

4. Remove the check mark in front of Cookies and Site Data.

   • For more information about managing site data, see Manage local site storage settings.

5. With Cached Web Content check marked, click the Clear button.

6. Close the about:preferences page. Any changes you've made will automatically be saved.