Support

YAG Reports can be found at https://yagreports.com/

FAQs:

I can't login

Please double check you have entered your username and password correctly. If you are still encountering errors, please submit a Support Request to our help desk or email us at [e-mail] providing the following information:

1. Your first and last name

2. Your username (if you know it)

3. Your store

I am encountering an error

There are many different things that could cause an error to occur. Please try refreshing your browser to see if this clears the issue.

Otherwise, please submit a Support Request to our Help Desk or email us at [e-mail] with the following information:

1. Your first and last name

2. Your store

3. Your email address

4. Exact steps taken to produce the error

5. Screenshots of the error

6. The device (computer, phone, etc.) you are using

7. The browser you are using (Chrome, Firefox, Safari, etc)

8. The time the error occurred

9. Any information about troubleshooting you may have already done

A report doesn't look quite right...

Please try refreshing your browser to see if this clears the issue.

Otherwise, please submit a Support Request to our Help Desk or email us at [e-mail] with the following information:

1. Your first and last name

2. Your store

3. Your email address

4. Which report you are experiencing trouble with

5. What you expect to see and what you are seeing

6. What time the issue occurred

7. The device (computer, phone, etc.) you are using

8. The browser (Chrome, Firefox, Safari, etc.) you are using

I need access to...

Please submit a Support Request to our Help Desk or email us at [e-mail] with the following information:

1. Your first and last name

2. Your store

3. Your email address

4. Which report or tool you need access to

Someone else needs access to....

Please submit a Support Request to our Help Desk or email us at [e-mail] with the following information:

1. The person's first and last name

2. The person's store

3. The person's email address

4. Which report or tool they need access to

New feature request

Please note that YAG Reports version 2 is in active development. We are able to accept suggestions for new features; however, we cannot promise when or if they will make it into the tool.

You can submit your suggestions by sending a Support Request to our Help Desk or email us at [e-mail].