Help Center

General Troubleshooting

There are many different things that could cause a problem with your computer. No matter what's causing the issue, troubleshooting will always be a process of trial and error—in some cases, you may need to use several different approaches before you can find a solution; other problems may be easy to fix. We recommend starting by using the following tips.

1. Write down your steps: Once you start troubleshooting, you may want to write down each step you take. This way, you'll be able to remember exactly what you've done and can avoid repeating the same steps. If you end up sending in a ticket to our Help Desk it will be much easier for us to know the exact steps you have taken.

2. Take notes about error messages: If your computer gives you an error message, be sure to write down as much information as possible.

For example, exact steps you took to get to that error message, screenshots of the error message, the browser you are currently using, etc.

You may also be able to use this information to see if anyone else in your team/department is also getting the same error.

3. Always check the cables: If you are having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they're properly connected.

4. Restart the computer: When all else fails, restarting the computer is a good thing to try. This can solve a lot of basic issues you may experience with your computer.

My issue isn't listed

If you are having an issue but cannot find steps on how to resolve that issue please send us a ticket to the Help Desk. Please include the following information.

1. Screenshots of the error.

2. The URL.

3. What device are you use? (Computer, phone, etc.)

4. What browser are you using? Have you tried more than one browser? (Chrome, Firefox, Safari)

5. The time that the error occurred.

6. Exact steps taken to produce the error.

7. Please include any troubleshooting you may have already done.